Refund Policy

Transparent and equitable refund terms for your reassurance

Introduction

At SimpleLeafHouse, we realize that plans can shift, and we are committed to providing straightforward and honest refund policies. This document delineates the circumstances under which refunds are granted for our yacht charter services.

Please examine this policy thoroughly prior to booking. By reserving a charter with SimpleLeafHouse, you are consenting to these refund conditions.

Standard Cancellation and Refund Policy

Above 72 Hours Before Charter

100% Refund

Eligible for: Complete refund except for service charges

Processing Time: 5-7 working days

Service Charge: €50 for card transactions

Requirements: Must submit written request via email or telephone communication

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total charter expense

Processing Time: 7-10 working days

Service Charge: €25 subtracted from the refund

Requirements: Justified reason needed; administrative costs incurred

Under 24 Hours Before Charter

No Refund

Eligible for: Refunds are not available

Exceptions: Cases of crises may be considered

Alternatives: Credit for future charters might be offered per management decision

Requirements: Proof required for emergency circumstances

Cancellations Due to Weather

Weather Cancellation Promise

Your safety is our highest priority. Should weather be unsafe for charter activities as determined by our certified captain, we present the following options:

  • Full Refund: If rescheduling isn't an option, a total refund will be provided
  • Rescheduling: You may change the date of your charter to the next available one without added costs
  • Charter Credit: A voucher valid for a year from the original booking

Weather Evaluation Process

We assess weather conditions using the following methods:

  • Evaluating wind speeds and patterns
  • Monitoring wave height and sea state
  • Forecasting visibility and precipitation
  • Notices and advisories from the Coast Guard
  • Assessment of safety by our professional captain

Decision Timeframe: Determinations regarding weather cancellations are made at most 4 hours before the planned departure.

Refunds Due to Medical Emergencies

Urgent Situations

We recognize that unforeseen medical emergencies might happen. The scenarios listed below may be eligible for a special concession:

  • Unexpected sickness or injury demanding hospital admission
  • Immediate family bereavement
  • Urgent military deployment or call back
  • Being summoned for jury service or legal summons
  • Travel-affecting natural calamities

Proof Required

To consider an emergency refund, the following documentation is necessary:

  • A medical statement or notice from the hospital
  • Bereavement certification when relevant
  • Orders specifying military engagement
  • Notice of court appointment or jury responsibility
  • Public advisories or declarations of emergencies

Procedure: Upon submission of sufficient documents, emergency refunds are addressed within 3-5 business days.

Cancellations Due to Operations

Technical Failures

Should the assigned vessel face mechanical issues that remain unresolved:

  • Replacement Vessel: We will try to supply a similar substitute
  • Complete Refund: In absence of a suitable option
  • Partial Refund: If the alternate vessel differs in price
  • Reparation: Additional compensation might be offered for the trouble caused

Lack of Crew Availability

In the uncommon case where authorized crew is not available:

  • We will try to arrange for an alternative crew
  • Complete refund if the charter cannot proceed
  • Option to reschedule without additional expenses

Processing Your Refund

Payment Mode

Refunds will be given by the same payment method as the original purchase:

  • Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Transaction Fees

Card Transaction Fee

€50 charged for cancellations with notice exceeding 72 hours

Bank Transfer Charges

€25 imposed on all refunds via bank transfer

International Transaction Fee

Foreign transactions may be subject to additional fees

Credit for Future Charters

Issuance of Credits

Credits may be given as an alternative to a refund under these conditions:

  • Delays in cancellation notice (under 24 hours)
  • Cancellations related to weather
  • Voluntary changes by the client
  • Disruptions in operations

Conditions of the Credit

  • Validity: 12 months from date of issue
  • Transferability: Credits cannot be transferred to other individuals
  • Amount: Equals the full charter value excluding service fees
  • Utilization: Can be applied to any future charter bookings
  • Expiry: Credits cannot be extended beyond the 12-month period

Refunds for Incomplete Services

Interruptions in Services

If your service is disrupted or cut short for reasons within our control:

  • Refund will be prorated based on the unutilized period
  • A credit note for a subsequent charter of similar value
  • Complimentary services or upgrades may be offered

Interruptions Caused by Guests

Should the charter need to end prematurely due to the conduct of the guests or safety breaches:

  • No compensation for the remaining time
  • The full charge is still payable
  • Extra fees may apply

Dispute Procedures

If the refund determination does not meet your expectations, you can:

  • Ask for a review from our management personnel
  • Submit further evidence or documentation
  • Contact consumer rights organizations
  • Pursue legal action per the laws in effect

Refund Claim Process

Step 1: Make Contact

To initiate a refund request, reach out to us via:

Step 2: Submission of Details

Your cancellation plea should include:

  • The number verifying your reservation
  • The scheduled charter date and time
  • Reason for termination
  • Any support documents, if necessary
  • Your preferred reimbursement method

Step 3: Evaluation and Conclusion

We acknowledge cancellation requests within a day, compare it against our policies within 48 hours, and carry out approved refunds in the aforementioned timeframes.

Crucial Information

  • All refund requests must be in written form
  • Refunds are carried out in €, regardless of the currency used for payment
  • We strongly suggest obtaining travel insurance
  • This policy may be updated, given a 30-day notice
  • Refunds are subject to relevant taxes and legal stipulations

Contact Details

For inquiries about refunds or to forward a refund application:

Refund Division
SimpleLeafHouse Marine Services Ltd.
Port de Plaisance
Nice 06200
France

Telephone: +33 4 93 21 72 72
Electronic mail: refunds@simpleleafhouse.rest
Business hours: Monday to Friday, 9:00 AM to 5:00 PM

Last Revision: August 10, 2025

This refund directive is intended to be equitable and lucid. We urge you to scrutinize these guidelines thoroughly before securing a booking and to reach out to us with any inquiries.